Notice of Privacy Practices
Zayana Healing Collective
165 NE Kamiaken St #226
Pullman, WA 99163
Phone: 509-790-4062
Email: clinic@zayana.health
Your Information. Your Rights. Our Responsibilities.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
This Notice of Privacy Practices describes how medical information about you may be used and disclosed and how you can access this information.
Zayana Healing Collective protects patient privacy and handles protected health information according to applicable health care privacy requirements. This notice applies to health information created or received as part of patient care, including information related to treatment, payment, health care operations, clinical documentation, communications, referrals, billing, and other care-related activities.
This Notice of Privacy Practices is separate from the general Privacy Policy. The Privacy Policy explains how Zayana Healing Collective handles general website, inquiry, form, and SMS-related information. This Notice of Privacy Practices applies to protected health information connected to patient care.
Our Uses and Disclosures
Zayana Healing Collective may use and disclose protected health information for treatment, payment, and health care operations.
For treatment, Zayana Healing Collective may use and share information to provide care, coordinate referrals, communicate with pharmacies, laboratories, other health care professionals, or other care-related service providers involved in your care.
For payment, Zayana Healing Collective may use and share information to bill for services, process payments, provide superbills, coordinate payment-related questions, or support other payment and reimbursement activities.
For health care operations, Zayana Healing Collective may use and share information to operate the practice, maintain clinical records, support administrative functions, improve care processes, conduct quality review, manage business operations, and meet professional, legal, or regulatory obligations.
Other Uses and Disclosures
Zayana Healing Collective may also use or disclose protected health information when required or permitted by law. This may include public health activities, health oversight activities, legal proceedings, law enforcement requests, safety concerns, abuse or neglect reporting, workers' compensation, compliance activities, or other legally authorized purposes.
Zayana Healing Collective may contact you about appointments, scheduling, treatment, care coordination, payment, administrative matters, or other practice-related communications.
Zayana Healing Collective will not use or disclose protected health information for purposes that require written authorization unless you provide that authorization. You may revoke an authorization in writing, except to the extent Zayana Healing Collective has already relied on it.
Your Rights
You have rights regarding your protected health information. These rights may include the right to:
- Request access to your health records.
- Request a copy of your health records.
- Request that incorrect or incomplete information be corrected.
- Request confidential communications.
- Request restrictions on certain uses or disclosures. Zayana Healing Collective is not required to agree to all requested restrictions, except where required by law.
- Request an accounting of certain disclosures.
- Receive a paper or electronic copy of this notice.
- File a complaint if you believe your privacy rights have been violated.
To exercise these rights, contact Zayana Healing Collective using the contact information at the end of this notice. Some requests may need to be made in writing, and some requests may be limited by law, clinical record requirements, or other professional obligations.
Zayana Healing Collective will not retaliate against you for filing a complaint.
Our Responsibilities
Zayana Healing Collective is required to maintain the privacy and security of protected health information, provide this notice, follow the terms of the notice currently in effect, and notify affected individuals if a breach occurs involving unsecured protected health information.
Zayana Healing Collective may update this notice from time to time. The updated notice will apply to health information already held by Zayana Healing Collective and any information received in the future. The current notice will be posted on this page.
Questions or Complaints
Questions about this Notice of Privacy Practices may be directed to:
Zayana Healing Collective
165 NE Kamiaken St #226
Pullman, WA 99163
Phone: 509-790-4062
Email: clinic@zayana.health
If you believe your privacy rights have been violated, you may file a complaint with Zayana Healing Collective using the contact information above.
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
Zayana Healing Collective will not retaliate against you for filing a complaint.