Privacy Policy
Zayana Healing Collective
165 NE Kamiaken St #226
Pullman, WA 99163
Phone: 509-790-4062
Email: clinic@zayana.health
SMS Privacy
Zayana Healing Collective collects and uses mobile phone numbers, SMS opt-in information, SMS consent records, and text messaging originator opt-in data only for direct one-to-one text messaging related to appointments, scheduling, intake, discovery-call coordination, and care coordination.
Mobile opt-in information, SMS consent records, and text messaging originator opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes. Zayana Healing Collective may share information with service providers as needed to deliver SMS messages, comply with law, or protect the rights, safety, and security of Zayana Healing Collective, its clients, or others.
For questions about Zayana Healing Collective's SMS communications, reply HELP, call 509-790-4062, email clinic@zayana.health, or visit https://zayana.health/contact/.
General Website Privacy Policy
This Privacy Policy explains how Zayana Healing Collective collects, uses, protects, and shares information submitted through this website and related online communication pathways.
This Privacy Policy applies to website use, general inquiries, contact forms, discovery-call requests, appointment-request pathways, SMS-related communications, and other non-clinical website interactions.
This Privacy Policy is separate from Zayana Healing Collective's Notice of Privacy Practices. Once you become a patient or submit information through clinical intake, patient-portal, medical-record, billing, or care-related systems, your protected health information may also be governed by Zayana Healing Collective's Notice of Privacy Practices.
Information We May Collect
Zayana Healing Collective may collect information you choose to provide through this website or related communication pathways, including:
- Name
- Email address
- Phone number
- Preferred contact method
- Appointment or discovery-call request information
- General inquiry details
- Information submitted through website forms
- SMS opt-in status and SMS communication history
- Basic technical information collected through website tools, such as browser type, device type, pages visited, referring links, and general website-use data
Please do not submit urgent medical concerns, detailed protected health information, or emergency information through the general website contact form, email, SMS, social media, or other non-secure general communication pathways.
How We Use Information
Zayana Healing Collective may use information collected through this website to:
- Respond to inquiries
- Coordinate discovery calls
- Schedule or support appointments
- Provide intake or appointment-preparation information
- Send service-related communications
- Coordinate care-related administrative communication
- Improve website function and user experience
- Maintain records of inquiries and communications
- Support legal, regulatory, professional, security, and business operations
Zayana Healing Collective does not use SMS opt-in information for marketing blasts or mass texting.
Website Forms and General Inquiries
Website forms and general inquiry pathways are intended for administrative and service-related communication. They should not be used for emergencies, urgent medical issues, or detailed clinical communication.
Submitting a website form or general inquiry does not establish a doctor-patient relationship. A doctor-patient relationship is established only when Zayana Healing Collective accepts you as a patient and appropriate clinical intake, consent, and care processes are completed.
Protected Health Information and Notice of Privacy Practices
Information created or received as part of patient care may be protected health information. Zayana Healing Collective's clinical privacy practices are described in the Notice of Privacy Practices.
The Notice of Privacy Practices explains how Zayana Healing Collective may use and disclose protected health information for treatment, payment, health care operations, required legal purposes, and other permitted or required uses.
For clinical privacy information, please review the Notice of Privacy Practices at: https://zayana.health/pp/
Cookies, Analytics, and Website Tools
Zayana Healing Collective's website may use cookies, analytics tools, embedded content, hosting tools, security tools, or similar technologies to help the website function, understand website traffic, improve user experience, and protect the website.
These tools may collect limited technical information, such as IP address, browser type, device information, pages visited, referring pages, and general interaction data.
You may be able to limit cookies or tracking tools through your browser settings. Some website features may not function properly if cookies are disabled.
How Information May Be Shared
Zayana Healing Collective may share information only as reasonably necessary for business, communication, legal, security, or clinical operations. This may include sharing information with:
- Website hosting providers
- Form, scheduling, communication, or SMS service providers
- Email, calendar, phone, or administrative technology vendors
- Electronic health record, patient portal, billing, or clinical operations systems, when applicable
- Professional advisors, such as legal, accounting, compliance, or technical support providers
- Regulatory, legal, or government authorities when required or permitted by law
Zayana Healing Collective does not sell mobile opt-in information and does not share mobile opt-in information with third parties for marketing purposes.
Third-Party Links and Services
This website may link to third-party services, including scheduling tools, patient portal systems, forms, payment platforms, educational resources, social media pages, maps, or other external websites.
Zayana Healing Collective is not responsible for the privacy practices, security, or content of third-party websites or services. When you use a third-party site or platform, that site's privacy policy and terms may apply.
Data Security
Zayana Healing Collective uses reasonable administrative, technical, and physical safeguards to protect information submitted through its website and related systems.
No website, email, SMS, or online communication method is completely secure. Please use the patient portal or other approved clinical communication pathways when submitting sensitive patient information.
Data Retention
Zayana Healing Collective retains information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal and professional obligations, resolve disputes, and support security or operational needs.
Clinical records and protected health information may be retained according to applicable health care, legal, and professional recordkeeping requirements.
Your Choices
You may contact Zayana Healing Collective to request updates to general contact information, ask questions about website privacy practices, or request that Zayana Healing Collective stop contacting you through a particular non-clinical communication pathway.
For SMS, you may reply STOP to opt out or HELP for help.
For clinical records or protected health information, please refer to the Notice of Privacy Practices.
Children's Privacy
This website is intended for general information and communication with patients, prospective patients, parents or guardians, and other adults seeking information about Zayana Healing Collective.
Children should not submit personal information through this website without involvement from a parent or legal guardian.
Updates to This Privacy Policy
Zayana Healing Collective may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
Contact
For questions about this Privacy Policy or Zayana Healing Collective's website privacy practices, contact:
Zayana Healing Collective
165 NE Kamiaken St #226
Pullman, WA 99163
Phone: 509-790-4062
Email: clinic@zayana.health