Terms & Conditions

Zayana Healing Collective
165 NE Kamiaken St #226
Pullman, WA 99163
Phone: 509-790-4062
Email: clinic@zayana.health

SMS Terms & Conditions

Zayana Healing Collective may send service-related one-to-one SMS messages to clients and prospective clients who opt in. Messages may include appointment reminders, scheduling updates, intake follow-up, discovery-call coordination, and care coordination.

By opting in to or using Zayana Healing Collective's text message service, you agree to receive service-related text messages from Zayana Healing Collective and agree to these SMS Terms & Conditions, our general Terms & Conditions, and our Privacy Policy.

Message frequency varies. Message and data rates may apply.

For support, reply HELP, call 509-790-4062, email clinic@zayana.health, or visit https://zayana.health/contact/.

You may opt out by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. After opting out, you may receive one final confirmation message. Because this is a person-to-person text messaging service, opt-out requests may apply to the specific conversation or sending number.

After replying STOP or otherwise opting out, you will receive no further SMS messages from that number unless you reply START to resume.

By agreeing to receive text messages, you consent to the use of an electronic record to document your agreement. You may withdraw consent to receive text messages by replying STOP.

SMS is for direct person-to-person communication only and is not used for marketing, promotions, bulk messaging, or automated alerts.

Mobile opt-in information, SMS consent records, and text messaging originator opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.

Website Terms of Use

These Terms & Conditions govern your use of the Zayana Healing Collective website and related online resources.

By using this website, you agree to these Terms & Conditions. If you do not agree, please do not use this website.

Informational Use Only

The content on this website is provided for general informational and educational purposes only. It is not medical advice, diagnosis, treatment, or a substitute for care from a qualified health care professional.

Do not use information on this website to diagnose or treat a medical condition. Always seek the advice of a qualified health care professional with questions about your health, symptoms, treatment options, medications, supplements, or care plan.

No Doctor-Patient Relationship Through Website Use

Use of this website, submission of a contact form, scheduling request, email, SMS message, or other general inquiry does not create a doctor-patient relationship with Zayana Healing Collective or Dr. Zadie Bielejec.

A doctor-patient relationship is established only after Zayana Healing Collective accepts you as a patient and appropriate intake, consent, and clinical processes are completed.

Emergency Use

Zayana Healing Collective does not provide emergency medical services through this website, the contact form, email, SMS, online booking links, social media, or the Patient Portal.

If you are experiencing a medical emergency, call 911 or seek emergency medical care immediately.

Do not wait for a response from Zayana Healing Collective if you are experiencing urgent or emergency symptoms.

For mental health, substance use, or suicidal crisis support, call or text 988.

For poisoning or suspected toxic exposure, call Poison Control at 1-800-222-1222. If the person has collapsed, has trouble breathing, has a seizure, or cannot be awakened, call 911 immediately.

Communications

Zayana Healing Collective may communicate with you by phone, email, SMS, patient portal, forms, scheduling tools, or other communication pathways depending on the purpose of the communication and your relationship with the practice.

General website forms, email, SMS, and social media are not intended for urgent medical issues or detailed clinical communication. Patients should use the patient portal or other approved clinical communication pathways for care-related communication when directed to do so.

Appointments, Discovery Calls, and Availability

Discovery calls, appointment requests, online scheduling links, and inquiry forms are subject to availability and review by Zayana Healing Collective.

Submitting a request does not guarantee an appointment, establish a doctor-patient relationship, or guarantee that Zayana Healing Collective can provide the service requested.

Zayana Healing Collective may decline, reschedule, or redirect appointment requests when appropriate based on clinical fit, scope of care, availability, licensing, safety, or other professional considerations.

Services and Outcomes

Zayana Healing Collective provides naturopathic medical care and related services within the scope of applicable law, licensure, training, professional judgment, and patient-specific clinical context.

Descriptions of services on this website are informational and do not guarantee that a particular service, test, therapy, medication, supplement, referral, or care plan is appropriate for every person.

Health outcomes vary. Zayana Healing Collective does not guarantee specific results from any service, treatment plan, product, therapy, supplement, medication, lifestyle recommendation, or educational resource.

Payments, Insurance, and Financing

Information about pricing, insurance, superbills, financing, payment methods, or related administrative matters is provided for general planning purposes and may change.

Zayana Healing Collective may update fees, payment policies, financing options, and administrative procedures at any time.

Any third-party financing, payment, insurance, or reimbursement pathway may be subject to that third party's own terms, requirements, approvals, limitations, and privacy practices.

Third-Party Links and Resources

This website may include links to third-party websites, tools, forms, patient portal systems, payment platforms, educational resources, maps, social media pages, or other external services.

Third-party links are provided for convenience or educational purposes. Zayana Healing Collective does not control and is not responsible for the content, accuracy, availability, security, privacy practices, or terms of third-party websites or services.

Use of third-party websites or services is at your own discretion and may be governed by that third party's terms and privacy policies.

Educational Resources

Educational resources shared on this website or through Zayana Healing Collective communications are for general education and patient support. They are not a substitute for individualized medical advice.

Patients should follow the care plan and guidance provided directly by their clinician.

Intellectual Property

Unless otherwise stated, the content on this website, including text, layout, images, graphics, branding, page structure, and other materials, is owned by or licensed to Zayana Healing Collective.

You may view and print website content for personal, non-commercial use. You may not copy, reproduce, modify, distribute, publish, sell, or use website content for commercial purposes without written permission from Zayana Healing Collective.

User Conduct

You agree not to use this website in a way that:

Violates applicable law
Attempts to gain unauthorized access to website systems
Interferes with website operation or security
Submits false, misleading, harmful, threatening, abusive, or unlawful content
Attempts to misuse website forms, scheduling pathways, communication systems, or other online tools

Privacy and Related Notices

Use of this website is also governed by Zayana Healing Collective's Privacy Policy: https://zayana.health/privacy/

Clinical privacy practices are described in the Notice of Privacy Practices: https://zayana.health/pp/

Emergency information is described in the Emergency Disclaimer: https://zayana.health/emergency/

Disclaimer of Warranties

This website is provided on an "as available" basis. Zayana Healing Collective makes reasonable efforts to keep website information accurate and current, but does not guarantee that all content is complete, current, uninterrupted, error-free, or suitable for every user or situation.

Limitation of Liability

To the fullest extent permitted by applicable law, Zayana Healing Collective is not liable for damages arising from use of this website, reliance on website content, inability to access the website, third-party links, technical issues, or use of general communication pathways for urgent or emergency concerns.

This limitation does not limit rights or responsibilities that cannot be limited under applicable law.

Changes to These Terms

Zayana Healing Collective may update these Terms & Conditions from time to time. The updated version will be posted on this page with a revised effective date.

Continued use of the website after updates are posted means you accept the updated Terms & Conditions.

Contact

For questions about these Terms & Conditions, contact:

Zayana Healing Collective
165 NE Kamiaken St #226
Pullman, WA 99163
Phone: 509-790-4062
Email: clinic@zayana.health